Sailo Privacy Policy

Last modified on March 4, 2016.

We at ClosetHop LLC (“ClosetHop,” “we,” “us,” “our”) know that our users (“you,” “your”) care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our Privacy Policy. Any capitalized terms used herein without definition shall have the meaning given to them in the ClosetHop Terms of Service.

By using the Sailo Services, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. “Processing,” means using or accessing information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information.

What does this Privacy Policy cover?

This Privacy Policy covers our treatment of personally identifiable information (“Personal Information”) that we gather when you are accessing or using the Sailo Services, as well as the Personal Information we collect and share, including when buying or selling products on or through the Sailo Services. This policy does not apply to the practices of companies that we do not own or control, or to individuals who we do not employ or manage, including other users.

Children Under 13

We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register for the Sailo Services (as that term is defined in our Terms of Service). If you are under 13, please do not attempt to register for the Sailo Services or send any information about yourself to us, including your name, address, telephone number, or email address. In the event that we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at

What Personal Information does ClosetHop collect?

In order to utilize the Sailo Services (such as interacting with other users, buying and selling items, receiving notifications as to items that you have liked in the Sailo Services and in Instagram), you must create a user account and profile on the Sailo Services, either directly in the Sailo App or on the Website, as we provide the functionality in each element of the Sailo Services. We also may use the information we gather from customers to personalize and improve our services. We collect the following types of information from our customers:

Personal Information you provide to us

The types of Personal Information collected may include your real name, username, email address, password, IP address, transactions, listings created, Instagram user ID, billing and /or shipping address, and payment card information, and any other information necessary for us to provide our services. Your payment information will be retained by our Payment Processor under their privacy policy, which can be found here:

In addition, in order to create a user account on the Sailo Services, you must first be a member of, or sign up with, Instagram. You will be required to provide your Instagram user id upon registration with the Sailo Services. If you choose not to provide your Instagram ID to Sailo upon registration then you may not be able to register with us or use the Sailo Services.

Non-Personal information collected automatically

The Sailo Services may collect certain information automatically, including, but not limited to, the type of computer or computer mobile device you use, your mobile device’s advertising tracking identifier (i.e., your iOS IDFA or Android ADID), the IP address of your mobile device or computer, your operating system, the type of Internet browsers you use, and information about the way you use the Sailo Services (including the Sailo App and the Website).

When we collect usage information (such as the numbers and frequency of Sailo App downloads and Sailo Services usage), we only use this data in aggregate form, and not in a manner that would identify you personally. For example, this aggregate data tells us how often users use parts of the Sailo Services, so that we can make the Sailo Services appealing to as many users as possible. We may also provide this aggregate information to third parties with whom we work, so that they can understand how often people use their services and ours, so that they, too, can provide you with an optimal online experience. We do not disclose aggregate information to a third party in a manner that would identify you personally.

We may collect information using cookies and similar tracking mechanisms. A cookie is a small piece of text that a website or online service sends to a visitor’s browser. The browser provides this piece of text to the visitor’s device when this visitor returns. Sailo uses cookies to help personalize your Sailo experience. We may also use cookies to monitor aggregate usage and web traffic routing on our Sailo Services and to customize and improve our products and services. A “persistent” cookie may be used to help save your settings and customize your experience for multiple visits. Also, when you log in to the Website, Sailo may use a cookie to recognize you as a valid user so that you will not need to log in each time you use the Website. Most internet browsers are initially configured to accept cookies, but you can change this setting so that your browser either refuses all cookies or informs you when a cookie is being sent. In addition, you are free to delete any existing cookies at any time. Please note that some features of the Sailo Services may not function properly when cookies are disabled or removed.


ClosetHop uses third party providers (“Analytical Services”), such as Google Analytics, Mixpanel and Keen, to collect and analyze certain of the nonpersonal information collected as described above. These Analytics Services use visitor tracking technology, such as a tracking pixel or other mechanism, to collect, use, share and store our end users’ data.

You can find more details about how Google Analytics collects, uses and stores our end users’ data by reviewing the Google privacy policy located at In addition, Google Analytics provides you with the ability to opt-out of its tracking services. Details of such opt-out are available at Opting-out of the Google Analytics services will only affect the collection and use of your data by Google Analytics but not by any other party.

Mixpanel’s privacy policy is located here. If you wish to opt out of Mixpanel’s automatic retention of data collected through the use of their cookies while you use our Services, click here.

Keen’s privacy policy is located here.

Do Not Track

ClosetHop does not use cookies to collect personal information or track user’s online activities over time and across different web sites, and so does not respond to the Do Not Track setting in your browser. Third party service providers we have engaged may use cookies to collect your personal information or online activities over time and across different web sites. For more information regarding Do Not Track mechanisms, see

Email and other Communications

We may use your Personal Information to send you administrative communications regarding the Sailo Services. We may also use your Personal Information (e.g., email address) to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. If you do not wish to receive promotional emails, newsletter notifications, or other non-administrative communications from us, please follow the unsubscribe instructions provided in any of the communications, or follow the instructions under “Choice and Control” below. We may receive a confirmation when you open an email from us. This confirmation helps us make emails more interesting and improve our service.

How does ClosetHop share the Personal Information it receives?

We share your Personal Information in personally identifiable form only as described below.

Communicating with other Users; Buying and Selling.

When you purchase or sell products through the Sailo Services, we will share your Personal Information with the other user involved in that transaction (the buyer or seller respectively) in order to enable you to conduct and complete the transaction, and in order to enable you to seek and provide customer service in connection with the purchase or sale.

Users may also communicate directly with one another. The most common type of communication between users will be communications of buyers and sellers. When you communicate to other users or when we provide your Personal Information to another user in order to enable you to conduct a purchase or sale, your Personal Information will be available to those other users. In addition, the content of your communications will be visible and available to those other users with whom you communicate. We cannot control how those other users may use your personal Information. In particular, sellers utilizing the Sailo Services are third party businesses, and buyers should refer to the paragraph regarding third party businesses below.

Third Parties ClosetHop does not control

In certain situations, businesses or third party websites with which we have arrangements, including sellers using the Sailo Services, may sell items or provide services to you through the Sailo Services. You can recognize when a third party is associated with such a transaction or service, and we will share your Personal Information with that business only to the extent that it is related to such transaction or service when you elect to engage in such a transaction or receive such a service. We have no control over the policies and practices of third party businesses or websites, so please review all third party policies before directing us to share information with them.

Further, in using the Sailo Services as a seller, you may allow potential buyers to follow your Instagram account. In using the Sailo Services as a buyer, you may follow seller Instagram accounts. The use of this information is controlled by Instagram’s privacy policy.

Agents and Service Providers

We may engage other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Unless we tell you differently, our agents and service providers will not have any right to use the Personal Information we share with them beyond what is necessary to assist us in fulfilling your request. That said, your payment information will be retained by our Payment Processor under their privacy policy, which can be found here:

Seller Information

Seller user profile information, including without limitation seller name, email address, physical addresses and other information (“Seller Information”) will be displayed to buyer users in connection with the purchase or potential purchase of products. Any Seller Information that seller users voluntarily disclose for other users to view in the Sailo Services is not Personal Information for purposes of this Privacy Policy; it becomes publicly available and can be collected and used by others, and may be redistributed through the internet and other media channels. We do not control the policies and practices of any other third party site or service.

Business Transfers

We may choose to sell our business. In these types of transactions, customer information, including your Personal Information, is typically one of the business assets that is transferred. Also, if we (or substantially all of our assets) are acquired, or if we go out of business or enter bankruptcy, Personal Information would be one of the assets transferred to or acquired by a third party.

Protection of ClosetHop and others

We reserve the right to access, read, preserve, and disclose any information, including your Personal Information, that we reasonably believe is necessary to comply with law or court order; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of ClosetHop, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

With your Consent

Except as set forth above, you will be notified when your Personal Information may be shared with third parties, and will be able to prevent the sharing of this information.

Is personal information about me secure?

Your ability to access the Sailo Services is protected by a password for your privacy and security. If you access your account via a third party site or service, you may have additional or different sign-in protections via that third party site or service. We may require that you log in to your account using your Instagram account identifier and password, through Instagram’s single sign-on service. In that case we will receive your Instagram account identifier and a login validation token, but will not receive or store your Instagram password. You need to prevent unauthorized access to the Sailo Services and Personal Information by selecting and protecting your password and/or other sign-in mechanism appropriately and limiting access to your mobile device, computer and browser by signing off after you have finished accessing your account.

While we endeavor to protect the privacy of your account and other Personal Information we hold in our records, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.

International Transfer.

Your Personal Information may be transferred to and stored on computers located outside of your local jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. Your consent to this Privacy Policy followed by your submission of any Personal Information represents your agreement to that transfer. As an example, but not a limitation, if you’re located outside the United States and choose to provide your Personal Information to us, we may transfer your Personal Information to the United States and process it there.

Choices and Control

You can always opt not to disclose information, but keep in mind that some information may be needed to register with us or to take advantage of some of our special features.

If you do not want to receive email or other communications from us, please indicate your preference through the Settings functionality of the Sailo Services, available through the Sailo App for buyers and through the Website for sellers, or by emailing us at Please note that you will not be able to opt-out from receiving administrative communications regarding the Sailo Services.

You may be able to add, update, or delete certain information using the Settings functionality of the Sailo Services, including by closing your Sailo Services account. When you do so, however, we may maintain a copy of the unrevised or deleted information in our records to the extent we believe necessary for legal compliance or protection of our interests. We may also use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally.

You can stop all collection of information by the Sailo App and Sailo Services by uninstalling the Sailo App and/or closing your account using the Settings functionality of the Sailo Services. When you do so, however, we may maintain a copy of the information already in our records to the extent we believe necessary for legal compliance or protection of our interests. We may also use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally.

Changes to this Privacy Policy

We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Information, we will notify you by posting an announcement through the Sailo Services or by sending you an email. You are bound by any changes to the Privacy Policy when you use the Sailo Services after such changes have been first posted.

Questions or concerns

If you have any questions or concerns regarding this Privacy Policy, please feel free to contact us anytime at